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Client Monthly Satisfaction Survey
At QuickSelect we take pride in doing what we say we will, focusing on using our expert knowledge to provide choice and build trust.

In an effort to assess and improve the QuickSelect home loan service that we provide, we carry out a customer satisfaction survey monthly for customers that have settled each month.

February 2015

In our February survey, our settled customers rated our overall service an average of 9.6 out of 10, putting us well on our target of a full 10 out of 10.

02-15 Q8

We understand that finding the right home loan can be stressful which is why, at QuickSelect, we specialise in worry free finance. In our February survey, 100% of our customers said that QuickSelect helped to make their home loan experience as 'worry free' as possible.

02-15 Q7

 

January 2015

In January, we scored 8 out 10 for the ease and convenience of our home loan services. At QuickSelect we take pride in being accessible anytime, anywhere. We are contactable 24/7 to suit our customers, and whilst 8 isn't a bad score, we like to do the best we can plus more. Help us to achieve our goal of 10 out of 10.

01-15 Q4

December 2014

Our customers who settled their home loan in December were asked to rate their overall experience with QuickSelect on a scale of 1 to 10 (where 1 is the lowest and 10 is the highest). Of the customers that responded to the December QuickSelect customer satisfaction survey, the average score was 8.89 out of 10.

12-14 Q8

Moreover, these customers rated the ease and convenience of the service at a high 9.11 out of 10. We believe that customer convenience is extremely important which is why we handle all the paperwork for you, and are contactable on one direct number 24 hours a day, 7 days a week.

12-14 Q4

November 2014

We asked our customers who settled in November rate their overall experience with QuickSelect on a scale of 1 to 10. Of the customers that responded to the QuickSelect customer satisfaction survey, the average score was 8.63, showing a high level of satisfaction

11-14 Q8

We believe that this high result was down to the level of customer service we provided. 100% of respondents believed that their QuickSelect mortgage broker explained the home loan process clearly, and kept them informed throughout.

11-14 Q3

October 2014

We asked our customers who settled in October to rate their overall experience with QuickSelect on a scale of 1 to 10 (where 1 is the lowest and 10 is the highest). Of the customers that responded to the QuickSelect customer satisfaction survey, the average score was 9.43 out of 10.

10-14 Q8

 

Moreover, of these respondents, 100% of them said they would definitely be happy to use their QuickSelect mortgage broker again in the future.

10-14 Q9
September 2014

Our customers who settled their home loan in September were asked to rate their overall experience with QuickSelect on a scale of 1 to 10 (where 1 is the lowest and 10 is the highest). Of the customers that responded to the QuickSelect customer satisfaction survey, the average score was 9.86 out of 10.

09-14 Q8

We believe a key driver of this high rating was down to the customer service they received, with 100% of respondents strongly agreeing that their QuickSelect mortgage broker was always available when needed and returned calls and emails promptly.

09-14 Q1